For the most part Help Desk staff are trying to limit their activities to answer simple questions, avoiding long explanations about the intricacies of the use or selection of goods. In this they differ little from merchants in the cabin or specialty store. Lack of skills in indirect contact with the buyer. This most often affects employees who have sales experience in the courtroom. The inability to fully figure out the problem the caller.
This disadvantage, inherent to most vendors, especially when using sticks out over the phone. The client often can not explain the essence of its complexities. And the operator says its right to send it to the full-time consultation in the salon or at best, to redirect the call to a more experienced operator. By the same author: Jane Buckingham. The inability to "carry" sale. The whole conversation is dictated by the client, which delays and complicates the conversation the operator's work. The inability to properly "finish" sale, to create a customer desire to seek help again.
Among the many problems to which is not always reached by manual orthopedic shops and medical stores, omission of call-center – one of the most frequent. Supervision of the seller in the salon much easier control over a telephone line operator. For vendors in the hall and watched almost constantly monitored (at least through the eyes of the manager or senior interior change.) They are required to doing what they were in the training. But not all executives are aware that the operators have their own phone services, training, aimed at the creation and refinement of skills, namely remote sales, sales without personal contact with the client.