A successful year for the detective agency Lentz is what a service provider should stand group service, transparency and fairness. Especially when Detective Services, these attributes are essential when it comes to implement customer requirements optimally. A competent and individual consultation is important to understand the client and to develop solution proposals. The detective agency Lentz Group knows how important is customer contact. Specially trained advisers already take on the problem of the customer first contact and inform about possible approaches. The detective agency Lentz has specially set up a free hotline for clients. Here you can from Monday to Saturday throughout from 9 o’clock till 20 o’clock can consult all interested parties.
A call-back is in addition function is available via the website. Here the interested party can request a time-definite callback request of a consultant. The focus is the client and he is to be kept always up to date. The Lentz Membersclub offers an extensive Information platform. All current information will be redirected via this portal to the customer in real time.
Here not only the contact data of the personal contact, but also reports, pictures and videos of the observation are the customers or on request also the lawyer of the customer provided. Investigators are more in demand than ever. Achieved in the business year just ended happily not only an increase in the detective jobs, but also the special areas of writing advice and listening defense or tapping protection have developed consistently positive. The two managing directors Christina Egerer and Marcus Lentz of the Detektei Lentz shared with this group. The order volume of the Detektei Lentz Group increased on 431 orders in 2010. The TuV has remained still tracked client satisfaction from 93 percent at 399 jobs in 2009 to 92 percent in the year 2010 at a pleasingly high level and thus significantly above the industry average.