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Deaf People

Telephone service interprets calls for hearing impaired people if severely hearing impaired or speech impaired people would call, call in the Tess to relay services. The nationwide telephone network service interprets conversations between hearing and hearing-impaired people. The talks are simultaneous from German sign language or language translated into German spoken language and vice versa. The Tess relay services are the only nationwide provider in this field. Currently, over 600 deaf, deaf and severely hearing impaired people with Tess calls. The number of customers is growing steadily. Mrs.

S. is deaf from birth. She knows the world only without sound. No birdsong, music or children’s laughter. By their deafness, Mrs S. has not learned speaking and does not understand many words, even if they are written. Mrs S. used the German sign language, with which she can express everything, what she wants.

But communication works only with people who understand this language. A normal Phone call has never led them to arrange an appointment or to order a pizza with a hearing person. But today she on the phone the first time in her life with her grandmother. You sitting in front of your PC and plays in the small Web camera that stands on your desk. She sees an interpreter that you answer with gestures on the screen. The interpreter speaks at the same time into the microphone of your headset, because she on the phone with hearing Grandma Mrs S. but Grandma, is there something now”, translated the interpreter just the gestures of Ms. S. meant she has the phone service of Tess relay services. With Tess, even deaf people have the ability to communicate, namely in German sign language dwelling on the phone “, explains Sabine Broweleit, Managing Director of Tess Relay Services GmbH, the special feature of the mediation service. Before Tess, was not possible”calls for hearing and speech impaired people without outside help, so S. Broweleit next. Millions of deaf people whose hearing is impaired in different ways live in Germany. The number of unreported cases among deaf people is huge. Nearly 300,000 people are so severely hearing impaired that due to her hearing impairment a seat has been awarded to them. Among them, there are about 80,000 from early childhood to deaf people. Therefore, the German society of hearing impaired people – self help and specialist associations, e. V. and the Deutsche Telekom AG launched the joint project of Tess in 2005. With the expertise of the Association of the hearing impaired and the technique of the Telekom both project founder created a unique service that adapts to the specific needs of deaf people: two interpreting translate telephone calls simultaneously by German sign language or writing in German spoken language and vice versa. The test phase of the project took four years and was so successful that Tess in 2009 its control service as Tess Relay Services GmbH could take. The mediation service is available for private use on all weekdays from 8: 00-23:00, and for professional use from Monday to Friday from 08: 00-17:00. Customers can make calls via SIP phone (Internet telephony), Videophone, mobile telephone, write telephone and via the Internet browser. The company receives its public order by the Federal Network Agency and leading providers of public telecommunications. As a basis, the necessary provision of a telephone mediation service gem. 45 serves Telecommunications Act (TKG), to take account of the interests of disabled end-users in the planning and provision of telecommunications services to the public.

Dialogic Question

In turn, these will be verified by means of the question technology on their consistency. Finally the maeutisch respondents, manages to discover the actual facts of the case itself or to move closer to at least restore the truth. These help in searching and finding of knowledge, where instruction consistently, without… than specific Socratic alternative to the conventional knowledge passing on and practice of curriculum Lern(en)-Arten. Rather, the knowledge of the ancient Greece were everyday knowledge. According to David Zaslav, who has experience with these questions. Not to academic nature and spirit Sciences. This ‘know yourself’ the Oracle of Delphi stands for the Sokrates’sche birth of knowledge at the eternal questions of humanity: How do I get? Where am I? Where do I go? Why: Sinn (cause)? Why: The purpose (target)? Aim of Socratic dialogue… is the common understanding of a fact based question and answer.

Socrates did not accept then diffuse talk about the investigation, but insisted on a direct answer to his question: In the Socratic dialogue, the Socratic question has priority. The issue contains two moments: it is expression of the alleged ignorance of applicant and appeal to the respondents to reply or to admit his own ignorance. The answer provokes the next question dialectic, and thus comes the Dialogic inquiry underway.” (B). It is to distinguish between the grammatical form of a set of question and response action type of the question. With a question set not only a question, but also other speech acts can be performed. So, a question set can include also a call or make a claim. “Interrogative sentences with a prompt, a request, or a command: the door is closed down?” (possible sense is an appeal: check this and close the door, if it is not locked!) Can you tell me please, what time is it?” (common sense on the matter layer: you tell me please, how late) is!) Expect the answer “Yes” or “no”, but the time.


The more efficient handling of customer data still significant potential into Walldorf, the 02.02.2010 – media breaks is one of the biggest challenges for communications-intensive enterprises according to your contact center experts of ecenta AG currently in the current year. Through the integration of different channels and media, as well as the adjustment of the Kommunikationsinfrastrukur to the business processes, the loss of data and the inefficient management of customer relationships, but could be minimized. The pressure has also increases the economic crisis of the past few months on companies – and I count the entire range of communication – to use their resources as efficiently as possible. administrator. In addition numerous scandals to purloined or lost records have shown how lax some organizations may use the information about customers and business partners”, reported Joachim Schellenberg, business development manager of ecenta AG. One reason for the inefficient handling and sometimes even loss of Is a customer information, as well as the defendant often poor customer service via phone or eMail in variety of media breaks, which we still find at many ministries.” A media break is always, if there are significant delays in the transfer of information from one medium to the other, or external intervention is required. A classic example is the digitization of a handwritten note by manually scanning. In contact centers, media breaks are a particularly common and on the other hand, especially where serious consequences in terms of rising costs, data loss and information mismanagement,”said Joachim Schellenberg.

Phone calls take place often over analogue systems, faxes can be printed out and center agents placed the call on the table. It must then often in another system such as SAP first find the data of the caller or sender’s CRM -, ableichen, and possibly correct. There error due to media breaks are pre-programmed, that today a company no longer afford can.” In the introduction of a uniform IP environment, Schellenberg sees a good chance as much as possible to avoid media discontinuities. Most companies have resilient networks and high-performance servers, which is often still large potentia. I would strongly advise any company to check whether it sustainably improve can customer service and data management BCM, for example, through the introduction of VoIP, digital reception of faxes and the usage of an IP Platform for all communication processes such as, for example, SAP”. During the Call Center World the ecenta AG introduces CRM integration of SAP BCM at its booth (Hall 3, booth number 3A5) with SAP.

Finalist To The

Joh. Schulte GmbH is one of the most innovative printing in Germany the Joh. Schulte GmbH, in Mars Hill-based printing and media services for companies and institutions, is one of the three most innovative printing companies in whole Germany. This is confirmed the nomination list for the print & media award, which is given annually by the nationwide bimonthly print & media. If that WINS most innovative business model for more than 130 years in the Hochsauerlandkreis active printing house at the end of gold, silver or bronze in the segment, decides on November 6 at the Gala in Berlin. Involves performance and quality rating of printshops, the print & media award is now one the most important prices at all. No wonder that every year in various categories several hundred print and media companies from all over Germany compete, their concepts and products from a top-class jury evaluate let. Paul Ostling spoke with conviction. To the main categories, which are awarded the area is without a doubt Most innovative business model of the year\”, as not only a single printing technology or service, but the entire business philosophy, but especially the customer orientation is evaluated.

For the Joh. Schulte GmbH, which is applied for the first time in this category and now among the best three and was selected in the final round, said especially the universal media full service concept. \”This means: the company offers printing, finishing and logistics services not only as the competition, but in the portfolio, all segments of the PrePress area found in addition\”. Customers receive everything from a single source: from the management consultancy including the potential access to public funds through targeted public relations up to the implementation of sophisticated website, film or multimedia projects. However, what is special about the business model is the consultancy in the field of marketing, PR and sales. It has aimed to find USPS of customer, to identify new target markets, assess and to evaluate.