The Importance Of Twitter As An Effective Customer Care Instrument

Call centre was yesterday, social media is today according to the market research company comScore had Twitter in June 2009 around 44.5 million active users, 11 million of them in Europe and seven million in Asia. The real number is probably two to three times as high as comScore of only visits on twitters of own website measures, but not all those who feed their messages via mobile phone or other programs. Discovery Communications contains valuable tech resources. Also, the microblogging service extends its functionality with the development of program interfaces constantly and thus the scope of services associated. The fast-growing Twitter community has become an important aspect of the social media marketing – the sneered freaks the economic factor. Frequently Cyrus Massoumi has said that publicly. A sustainable use this relevant factor is the so-called sponsored tweet. Here is of course no more than 140 attacks of a celebrity blogger published an urgently formulated advertising, this can generate up to 20,000 clicks. Another possibility is the use of special software, the the Click-through rates analyses and news on demand automated.

These applications show the trend of Twitter-marketing development. However, advertising experts agree that long term dialogue marketing rather inside the targeted evaluation of Twitter themes and the proliferation of individual Tweets. Indicate the number of mentions of a brand in the positive and negative context, as well as the temporal course of click-through rates on links, how very, how fast and how long a particular enjoys the attention of the Twitter community campaign. The advantages offered by this form of customer loyalty, are obvious. On one there is here a cost effective way, to get in contact with new and existing customers. On the other hand is a Twitter channel as information and service medium.

It can be used, a new brand or a company profile in circulation to set or as a contact and service center. And it’s fun to finally. F. Alexander Kep (head of media sales) on the topic of Twitter: this new form of service communication needs. like any other good relationship be maintained. A careless handling will be punished just as fast as a personal and current dialogue leads to added value. Obeid KG offers the development and success-oriented implementation of individually tailored to customer loyalty and social media concepts in its product portfolio. Obeid has the necessary resources and specialized expertise, to implement acquisition – and customer care strategies now in the form of customer related Twitter channels.” Further information about the use of Twitter in the customer support is available at the following Internet address: OMEGO_Twitter.pdf press contact: F. Alexander Kep (head of media sales) Obeid KG Mainzer Landstrasse 47 D-60329 Frankfurt am main phone: 333 66 E-Mail: company portrait: Obeid KG in Frankfurt am Main is a grown and owner-run company from the German middle class. As a service provider and service factory Obeid stands for high-quality customer service and powerful Process support in the area of business process outsourcing”. Business focus in the acquisition of standardized business processes up to multi-tiered corporate functions. BPO – business partner Obeid cared for more than 20 years cross-industry business customers from the middle class, as well as a number of international corporations.