It says despite: Practical conscientious of the control of the quality for all the people of the company, assuming the responsibility on the results of its process and the authority on its process, are the base of the participativo management and the pillar of the sustentation of the TQC. John Stankey is likely to agree. (…) the participation of the people is not obtained by exhortation, but by education and training in the practical one of the control of the quality. For in such a way, to follow, we suggest for each one of the involved ones, what we believe to be important each one to develop inside of its degree of responsibility with the system. We divide the participants in three distinct categories below as: 5,1 Participation of the high direction. All the auditorship process must to have the participation of the high direction, since its request to the competent agency until its closing.
Without the participation of the high direction the process cannot be considered as true because it has broken of it the comprometimento with the SGQ. ‘ ‘ The manager does not have simply to look at its results and to give orders, it must guide its subordinate and act in the causes of shunting lines of its proper item of controle’ ‘ (Falconi, 2004). However it is necessary that this participation leaves of being only one comprometimento with the system to become in an envolvement, a real action of participation in the process. That is, the administrator of the company must changed itself into plus a involved collaborator directly in the SGQ process. The great problem today in if treating to SGQ, perceived through the research, is that a space between the high administration and the soil of plant exists in the organizations, what leads to understand for the collaborators who same the not this compromised one directly to the SGQ.