Make efficient and sustainable quality management of international and after sales service of specialist service provider was certification by ISO confirmed Munich / Bocholt, September 25, 2008 B2X care solutions GmbH, the after sales service in the form of end-to-end customer care as outsourcing solution specialized new company, is pleased to announce 9001:2000 certification after successfully passing of the quality management audits according to ISO. The Inspector of strategic enterprise evaluated the introduction and application of the quality standards on July 31, 2008, with 97% excellent result of only 1 year old international company with Munich headquarters. ISO 9001:2000 describes a quality management standard, which provides information about, a corporate management must meet which requirements to meet a certain standard in the implementation of quality management. This standard is used both as an internal information carrier regarding the implementation of quality management in a company as well as the external embodiment of certain standards of the customer and competition strong business environment. To meet the ISO standards used quality standards the work processes of B2X care were analyzed and then in a quality manual, ranging from controlling about sales from the operational store, documented for the purpose of transparency and measurability. For the service provider is the certification of QMS not only recognition of the level of internal skills, but presents a quality confirmation of innovative, global solutions for sustainably optimized standardization processes in the after sales services at the same time. A reflective outward symbolization of their quality level on the international market, which gained the company by receiving the certificate is important for the policy of B2X care. This is a sign that qualitative presence in the after sales service through a global acquisition and processing portfolio of service and warranty service in accordance with a global network of selected service partners global interspersed and continuously grows on its tasks and challenges.
For customers and partners of the after sales service provider means the recognition of B2X – quality management a services oriented to customer satisfaction as well as a constant assurance of product / service quality at the highest level. B2X care solutions B2X care solutions offers innovative solutions for worldwide service and warranty service in the IT, telecommunications and consumer electronics. The company has a global network of service partners and the complete after sales process chain can optimize the call assumption about the repair management up to the supply of spare parts. Fast to implement efficient solutions that are consistently standardized – and in over 50 countries. Anything to reliably meet the service and guarantee of the customers. The unique pricing model synchronised the costs for service and warranty always with the current paragraph.
So B2X care guarantees his customers return on service without investment and without provisions. As an independent service provider, the company assumes the risk of its customers and ensures their competitiveness in the global after sales business. This means: the customers can fully on their core focus. B2X care solutions is headquartered in Munich and has a global network of specialized partners as fourth-party logistics provider (4PL). More info on B2X care solutions under available on the Internet.